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Shipping Information

​File a Claim for Missing, Damaged or Stolen Package.

If you experience damaged boxes, missing shipments, product delivered to an incorrect address, or any other shipping related issues please let us know and provide the following information...

Updated by Doctor's Biome

​Warm Weather Shipping Policy

Doctors Biome refrigerates our product year round, but during the warm weather seasons, we provide extra cold chain shipping. Although temperature patterns vary by region, as a general rule Doctors B…

Updated by Doctor's Biome

Can Doctor's Biome ship to a PO Box?

Doctor's Biome does not ship to PO Box addresses. If you place your order using a PO box address, you will be contacted and requested for a change in address.

Updated by Doctor's Biome

Can I ship products to a different location?

Yes, you can have several shipping addresses on your account. You can ship to any other valid residential address, such as a vacation home.

Updated by Doctor's Biome

Do you offer expedited shipping?

Yes. We offer next business day shipping for rush orders.

Updated by Doctor's Biome

Do you ship internationally?

Yes, to find out more information about our international shipping zones and policy. Please provide the following information to help us better serve you. Name / Preferred Contact Info. Country / Add…

Updated by Doctor's Biome

What happens if a wrong address provided?

Customers are responsible for providing the correct shipping address. If you realized after placing your order that the address you provided is incorrect, please contact Doctor's Biome as soon as pos…

Updated by Doctor's Biome

What is the tracking number or status of my order?

Every order generates a tracking number that is emailed to the email address listed on your Doctors Biome account. Not receiving your tracking code? Get Tracking Code Please note that the tracking nu…

Updated by Doctor's Biome

When do orders get processed?

Orders are processed Monday through Thursday 7AM - 11AM Eastern. Orders received after business hours will not be processed until the next business day. * We do not process orders on holidays or week…

Updated by Doctor's Biome

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